Telescum of the earth
Apr. 27th, 2006 01:19 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
neongraalA bit over four weeks ago, Debbie and I found a place to live and I reasonably promptly arranged the phone connection and attempted to arrange the internet connection. Once I'd determined that the phone had to be connected to arrange the internet connection I had the phone connection date moved forward.
Then I put the internet connection request back through and quite promptly received an activation date of a couple of days later (13th April). Which was then moved forward a day (12th) and I duly received an email stating that my internet was active on the 12th.
Due to my trip to Wanaka I wasn't able to head around to plug in my modem until the 19th at which time I discovered that there was no physical link (Modem status = Physical Down). I took the modem back to my old flat and quickly plugged it into the active ADSL connection there (which also happened to be with the same ISP) and it happily connected and even logged in using my credentials just fine.
So no problem with the Modem.
So I take it back to the new house and report the fault with my ISP, who then ask some questions, which I answer: Yup, the modem works; Yes, I've tried all the sockets; No, the (correct) little green light doesn't come on; Yes, the analogue phone works; Yes, I'm using ADSL splitters.
so then they register a fault with Telecomscum, on the 21st (Friday). When I call on Monday the 24th, my ISP tells me that the response time is usually 48 hrs but can be as long as 6 working days. Tuesday (25th) is a Public Holiday, so late on Wednesday (26th) I get a call from the contracting company saying that their man will be doing the exchange investigation tomorrow (27th) and would I be available to let him into my house once he'd done that. "Sure," says I, "just get him to call me about 30 minutes before hand so I can get there from work".
Which brings us to today. About 11am, Dan from teh contracting company gives me a call and confirms that he's about to look into the exchange side of things and then he'll call me once he's heading on to my place. Now I'd left my modem plugged in and turned on just in case. About noon, I log into my ISP's online status page, put in my account details and notice that my ADSL connection is up as of 11:57.
HMMM says I.
About 12:10, Dan calls back and tells me that the orignal work order to enable the ADSL at the exchange had never made it to the contractoring companies dispatch system and had been signed off as completed without the work actually being done!
W!T!F!
So he'd done the enabling work and my modem had sprung into life.
Un-fraking-believable!
So now I get to force my ISP to not charge me for a ADSL connection that wasn't connected. Because some systems failed somewhere and someone signed off on a job that they hadn't done!
Then I put the internet connection request back through and quite promptly received an activation date of a couple of days later (13th April). Which was then moved forward a day (12th) and I duly received an email stating that my internet was active on the 12th.
Due to my trip to Wanaka I wasn't able to head around to plug in my modem until the 19th at which time I discovered that there was no physical link (Modem status = Physical Down). I took the modem back to my old flat and quickly plugged it into the active ADSL connection there (which also happened to be with the same ISP) and it happily connected and even logged in using my credentials just fine.
So no problem with the Modem.
So I take it back to the new house and report the fault with my ISP, who then ask some questions, which I answer: Yup, the modem works; Yes, I've tried all the sockets; No, the (correct) little green light doesn't come on; Yes, the analogue phone works; Yes, I'm using ADSL splitters.
so then they register a fault with Tele
Which brings us to today. About 11am, Dan from teh contracting company gives me a call and confirms that he's about to look into the exchange side of things and then he'll call me once he's heading on to my place. Now I'd left my modem plugged in and turned on just in case. About noon, I log into my ISP's online status page, put in my account details and notice that my ADSL connection is up as of 11:57.
HMMM says I.
About 12:10, Dan calls back and tells me that the orignal work order to enable the ADSL at the exchange had never made it to the contractoring companies dispatch system and had been signed off as completed without the work actually being done!
W!T!F!
So he'd done the enabling work and my modem had sprung into life.
Un-fraking-believable!
So now I get to force my ISP to not charge me for a ADSL connection that wasn't connected. Because some systems failed somewhere and someone signed off on a job that they hadn't done!